● ANA named top performer in Global airline category and in Asia Pacific region.
TOKYO, Jan. 5, 2022 – All Nippon Airways (ANA), Japan’s largest and 5-Star airline for nine consecutive
years has been recognized by travel data and analytics firm Cirium with being ranked first in both Global
and Asia Pacific for its exceptional service and reliability in providing on-time performance in 2021(1).
In Cirium’s comprehensive evaluation, ANA garnered the top score in two categories. ANA received a
95.04% score for Mainline both in Global and Asia Pacific categories. ANA also scored a 95.28% for
Network areas, again both ranked first in Global and Asia Pacific categories. In 2019, the last year the
rankings were announced, ANA received the top ranking in Asia-Pacific region as well as in 2018.
“We are extremely proud of the top recognition at both the Global and Asia Pacific region categories that
highlights the dedication and operational performance of our employees during these challenging times,”
said Hideo Miyake, Executive Vice President of ANA. “It is rewarding to have independent validation of
the high standards we have for ourselves and what our loyal customers appreciate. Our priority continues
to be getting our passengers to their destination on time and safely.”
In 2021, ANA launched two significant new initiatives. In November, ANA began a new boarding procedure
for both domestic and international flights that created a crowd free and smooth boarding process. The
new procedure boarded passengers in the following order; infants and those who need extra assistance,
priority boarding, window seats, middle seats and then isle seats. This June, ANA has also begun
expanding its Advance Information Service. The service provides information to customers about boarding
time for domestic flights. From September, this service added information about crowded conditions at
security checkpoints at Haneda airport to allow travelers to plan their travel times accordingly.
These changes were crucial in ANA’s high scoring performance as travel to and from Japan continued to
see disruptions and changes throughout the year. Despite these setbacks, ANA has continued to place its
customers first and create an efficient airline.
ANA will continue pushing itself to achieve at a higher standard and will adopt innovative approaches so
that it is better equipped to continually improve the travel experience for its passengers.
(1): The On-time Performance Awards for 2021 will be based on the results of operations from June to December due to the effects of COVID-19.
Contact: ANA Corporate Communications, TEL +81-3-6735-1111, firstname.lastname@example.org
Founded in 1952 with just two helicopters, All Nippon Airways (ANA) has grown to become the largest airline in Japan. ANA
HOLDINGS Inc. (ANA HD) was established in 2013 as the largest airline group holding company in Japan, comprising 71
companies including ANA and Peach Aviation, the leading LCC in Japan.
ANA is a launch customer and the largest operator of the Boeing 787 Dreamliner, making ANA HD the biggest Dreamliner
owner in the world. A member of Star Alliance since 1999, ANA has joint venture agreements with United Airlines, Lufthansa
German Airlines, Swiss International Airlines, and Austrian Airlines – giving it a truly global presence.
The airline’s legacy of superior service has helped it earn SKYTRAX’s respected 5-Star rating every year since 2013, with ANA
being the only Japanese airline to win this prestigious designation for nine consecutive years. ANA also has been recognized
by Air Transport World as “Airline of the Year” three times (2007, 2013 and 2018); it is one of only a select few airlines to win
this prominent award multiple times.
In 2021, ANA was awarded the 5-star COVID-19 safety rating by SKYTRAX, recognizing the airline’s initiatives to provide a
safe, clean and hygienic environment at airports and aboard aircraft, embodied in the ANA Care Promise.
ANA is the only company in the aviation industry to receive the Gold Class distinction from the 2021 S&P Global Sustainability
Awards and ANA HD has been selected as a member of the Dow Jones Sustainability World Index list for the fourth consecutive year and the Dow Jones Sustainability Asia Pacific Index list for the fifth consecutive year.
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