Cebu Pacific reminds its passengers to bring only one carry-on bag during their travels to ensure a smooth and convenient flight experience. The carry-on bag must not exceed 7 kilograms in weight and its size must fit in the overhead bin or under the aircraft seat.
As the airline continues to listen to its customers’ concerns, CEB adds to the list of exempted items allowed to be carried on top of their single hand carry bag effective March 01, 2022. Only one (1) exemption will be accepted per passenger.
Items allowed on top of the one (1) piece of carry-on baggage:
- Extra bag for parents/guardians if travelling with children;
- Medical-related needs of passengers such as but not limited to walking sticks, crutches, prosthetic devices, personal wheelchair;
- Items purchased inside the airport. Proof of receipt is required to be presented to the counter agent/gate boarding agent;
- Gadget or food item that cannot be accepted for check-in; and
- Small bag that can fit under the seat.
“We continuously monitor customer feedback and we are happy to provide these additional exemptions. We also request for everyJuan’s cooperation as we do our best to avoid any unnecessary flight delays as much as possible,” said Candice Iyog, Vice President for Marketing and Customer Experience at Cebu Pacific.
The airline’s strict implementation of the hand carry baggage policy is in line with its goal to improve processes for a more efficient and seamless customer experience. Guests who do not comply with the policy will be charged with a gate baggage fee of P1,000 per person for domestic flights. In the coming months, the airline will also begin charging for its international flights – P 1,500 for short haul and P3,000 for long haul.
CEB reminds everyJuan to properly pack their bags and avail of prepaid baggage allowance to avoid any other additional fees at the airport. More information on this may be viewed on www.cebupacificair.com