- ANA achieved the 5-Star rating from SKYTRAX for 11 consecutive years for the consistently high quality of its in-flight and airport services and hospitality exhibited by its employees.
- Only 10 airlines in the world have earned the highest 5-Star rating, with ANA as the sole Japanese carrier to maintain the distinction for more than 10 consecutive years.
TOKYO, Dec. 14, 2023 – All Nippon Airways (ANA), Japan’s largest airline, earned the prestigious 5-Star quality of service designation from SKYTRAX, a globally leading independent international air transport rating organization. ANA is the only Japanese airline to maintain the 5-Star rating for 11 consecutive years since 2013, a testament to its unwavering commitment, dedication and hospitality exhibited by its employees on a daily basis.
The “World Airline Star Rating” is based on a rigorous and meticulous audit, evaluating each airline’s in-flight and airport service quality standards. 5-Star ratings are awarded to airlines that consistently provide high-quality service. Only 10 airlines in the world have earned the highest 5-Star rating, with ANA as the sole Japanese carrier to maintain the distinction for a consecutive decade.
ANA received high praise for its consistently high level of service provided by its staff across all aspects of passenger travel. The award also recognized ANA’s continuous efforts to enhance its products and service offerings to ensure a safer and more comfortable air travel experience.
“ANA’s recognition with the 5-Star designation by SKYTRAX for over a decade reflects our team’s unwavering commitment to excellence and delivering expectational service for our customers,” said Shinichi Inoue, President and CEO of ANA. “As we celebrate this achievement, we will remain steadfast in continuing our efforts for the next ten years and beyond.”
Main Initiatives:
Airport Services
In July 2023, after a three-year pause, ANA resumed international flights from Haneda Airport Terminal 2. In addition to offering one of the largest international departure lounges in Japan, passengers can now seamlessly transfer to and from ANA domestic flights within the same terminal.
Aircraft and Schedule
ANA began operating its third Airbus A380 “FLYING HONU” on the Narita=Honolulu route from October 20, 2023. Since December 6, 2023, ANA has flown two daily flights using Airbus A380 “FLYING HONU” operating between Narita and Honolulu.
In-Flight Cleaning
ANA’s commitment to providing a comfortable in-flight environment is reflected in the high-quality cabin cleaning services among staff from various departments, communicating closely to ensure the cleanliness of in-flight cabins. The dedication was recognized in June 2023, when ANA earned the “World’s Cleanest Airline” award at the World Airline Awards by SKYTRAX.
In-Flight Services
As part of the ANA Future Promise, ANA is promoting the “universalization of food” onboard to meet the dietary preferences of each individual passengers. This includes the renewal of vegan, vegetarian, and gluten-free in-flight meals and expansion of pre-order items.
As part of its commitment to excellence, ANA will continue to prioritize the safety of its customers and employees, and deliver the highest quality services and products.
In addition to the World Airline Ratings, SKYTRAX conducts annual customer surveys covering over 200 airlines and presents the yearly World Airline Awards. ANA Group’s previous awards in this category include:
2023 World’s Cleanest Airline / World’s Best Airport Services / Best Airline Staff Service in Asia
2022 World’s Best Airline Cabin Cleanliness / World’s Best Airport Services / Best Airline Staff Service in Asia
2021 World’s Best Airline Cabin Cleanliness / World’s Best Airport Services / Best Airline Staff in Asia / Best First Class Lounge in Asia
2019 World’s Best Airport Services / Best Business Class Onboard Catering
2018 World’s Best Airline Cabin Cleanliness / Best Airline Staff in Asia
2017 World’s Best Airport Services / Best Airline Staff in Asia
2016 World’s Best Airport Services / Best Airline Staff in Asia
2015 World’s Best Airport Services / Best Airline Staff in Asia
2014 World’s Best Airport Services / Best Transpacific Airline
2013 World’s Best Airport Services / Best Cabin Cleanliness
2012 Best Transpacific Airline
2011 World’s Best Airport Services / Staff Service Excellence, Asia society.
