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ANA Group holds highest SKYTRAX “5-Star” rating for 13 consecutive years recognizing its consistent service excellence across all touchpoints, from airport to in-flight.
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One of just 11 global 5-Star airlines, ANA Group is Japan’s sole carrier to hold the rating for over a decade.
TOKYO, Dec. 22, 2025 – The ANA Group has been awarded SKYTRAX1 ’s highest “5-Star” rating for the 13th consecutive year, a distinction consistently earned since 2013. The achievement highlights ANA Group’s sustained commitment to delivering exceptional service quality across all customer touchpoints, from airport facilities to in-flight experiences. ANA Group stands as one of only 11 airlines worldwide, and the sole Japanese carrier, to maintain the benchmark of service excellence for over a decade.
The “World Airline Star Rating” from SKYTRAX, the UK-based airline rating organization, is the result of a stringent audit of quality standards for both in-flight and airport services. It highlights ANA Group’s dedication to consistently delivering world-class service without compromise, even amidst a rapidly evolving business landscape. This achievement affirms ANA Group’s commitment to passenger safety and trust.
“Receiving the SKYTRAX 5-Star rating for the 13th consecutive year is an honor and highlights ANA Group’s consistent commitment to service excellence,” said Shinichi Inoue, President and CEO, ANA. “The achievement is a direct result of the diligent work and dedication of every ANA Group employee, whose efforts ensure world-class experiences. We will continue to build upon this recognition, further elevating our service standards and setting benchmarks for the global airline industry.”
【Comment from Edward Plaisted, CEO of SKYTRAX】
“ANA Group has again been awarded the highest 5-Star Airline Rating for 2025, a great recognition of their consistent focus on delivering a high-quality passenger experience. This highest 5-Star Airline Rating confirms that ANA Group continues to excel in key areas such as cabin comfort, onboard catering, and supported by excellent staff service standards across the flight experience and at the airport.”
1SKYTRAX is an air transport rating organization founded in 1989 and based in London, UK. In addition to the “World Airline Star Rating,” which ranks airlines from “1-Star” to “5-Star,” SKYTRAX annually hosts the “World Airline Award,” evaluating and recognizing over 200 airlines based on its independent customer satisfaction surveys.
【Key Evaluation Highlights from SKYTRAX】
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Pristine Cabin and Lounge Environments Reflecting Japanese Aesthetics: The audit recognized superior cleanliness across all cabin classes and lounges, complemented by sophisticated, tranquil Japanese aesthetics, together creating a genuinely elevated, premium passenger experience.
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Industry-Leading In-Flight Comfort and Culinary Excellence: ANA Group was highly praised for its exceptional in-flight dining, featuring carefully curated Japanese cuisine and premium sake, alongside high-quality bedding and loungewear. The long-haul (B777-300ER) First Class “THE Suite” and Business Class “THE Room” were specifically commended for delivering industry-leading standards of superlative comfort and guaranteed privacy.
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World-Class Service and Signature Japanese Omotenashi: Consistently high service quality delivered by all staff—from the lounges to airport and onboard the aircraft—received acclaim. It was highlighted by the uniquely Japanese “Omotenashi” (hospitality) and meticulous attention to detail, embodying ANA Group’s commitment to personalized care.
【Commitment to Evolving Excellence: Future Service Enhancements】
Building upon the SKYTRAX recognition, the ANA Group is committed to continuous innovation and will further elevate its world-class standards across hardware, digital environments and service offerings. Key upcoming enhancements include:
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Introduction of “THE Room FX” Business Class Seat: Beginning in 2026, the new, fully-private Business Class seat with a door, “THE Room FX,” will be progressively introduced on international long-haul routes operated by the Boeing 787-9, providing passengers with the ultimate private space for relaxation.
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Expanded Complimentary High-Speed In-Flight Wi-Fi: ANA Group will progressively expand complimentary high-speed in-flight Wi-Fi service to all classes on international routes, ensuring seamless connectivity from boarding to disembarkation and meeting contemporary demands of global travelers.
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Strengthening “THE CONNOISSEURS” Culinary Team: Effective December 2025, two new chefs will join “THE CONNOISSEURS,” expanding the team to 16 culinary experts. Through the menus supervised by the team, ANA Group will deliver elevated in-flight menus, promising new elements of surprise and delight for all passengers.
The ANA Group continually sets new benchmarks in air travel, driven by a steadfast commitment to providing its valued customers with exceptional, high-quality experiences.
Contact: ANA Corporate Communications, TEL +81-3-6735-1111, publicrelations@ana.co.jp
About ANA
Founded in 1952 with just two helicopters, All Nippon Airways (ANA) has grown to become the largest airline in Japan. Today, ANA HOLDINGS Inc. (ANA HD) is recognized as one of the World’s Most Admired Companies by Fortune.
ANA HD was established in 2013 as the largest airline group holding company in Japan, comprising 72 companies. It offers three distinct airline brands: ANA, Peach, the leading LCC in Japan, and AirJapan, launched in 2024 for international routes covering Asia.
ANA’s legacy of superior service has earned SKYTRAX’s 5-Star rating every year since 2013, making it the only Japanese airline to win this prestigious designation for 13 consecutive years.
In 2025, ANA was honored with FlightGlobal’s Executive Leadership: Asia-Pacific Award for its visionary leadership and strategic growth.
ANA is also a four-time recipient of the ATW Airline of the Year award, recognized for excellence in aviation.
ANA HD has been selected as a member of the Dow Jones Sustainability World Index list for eight consecutive years and the Dow Jones Sustainability Asia Pacific Index list for nine consecutive years.
For more information about ANA and ANA HD, please visit: https://www.ana.co.jp/group/en/
