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In October, ANA introduced “neoAI Chat,” a new generative AI platform for its operational departments, including airport, maintenance, and flight operations.
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It cuts manual and regulation search time by approximately 90%, enhancing flight safety and customer support through rapid access to information.
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Report and training material creation is now 75% faster, allowing employees to focus on more creative, high-value tasks.
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Operating on ANA’s secure private cloud, the platform accelerates the digital transformation of our airline operations.
TOKYO, Oct. 16, 2025 – All Nippon Airways (ANA) (President and CEO: Shinichi Inoue) announces the implementation of “neoAI Chat,” a generative AI platform developed by neoAI Corporation (Representative Director and CEO: Shunsuke Chiba). Beginning this month, the platform will be deployed across ANA Group companies and departments involved in aircraft operations, including airport, maintenance, cabin and flight operations. This implementation is designed to enhance our operational quality and deliver a higher standard of safe and secure services to our customers.
ANA previously conducted a trial of “neoAI Chat” at Narita Airport, starting in August 2024. The trial confirmed the platform’s effectiveness in improving labor efficiency and supporting timely, accurate decision-making, which led to the decision for its full-scale adoption. The platform addresses a key industry challenge: airlines’ growing difficulty in quickly and precisely retrieving information from complex regulations, a process that has traditionally depended on individual expertise and lengthy manual searches.
“neoAI Chat” Features & Use Cases
“neoAI Chat” operates on ANA’s secure private cloud infrastructure, enabling advanced generative AI utilization while safeguarding confidential data. The platform quickly analyzes internal documents, allowing employees to instantly extract information and supporting documents, and is designed to deliver the following results:
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Enhanced Customer Service: Respond to customer inquiries accurately and promptly, ultimately improving customer satisfaction.
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Rapid Knowledge Retrieval: Retrieve critical information from documents like regulations and meeting minutes, reducing access time by roughly 90% compared to conventional methods.
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Organizational Knowledge Transfer: The system can formalize individual knowledge and know-how, sharing it across the organization to improve operational quality, strengthen the overall capabilities of the ANA Group, and ensure the effective transfer of skills to the next generation.
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Increased Business Efficiency: The platform will promote efficiency by reducing document creation time by approximately 75% for reports, regulations and educational materials, freeing up time for employees to focus on value-creating tasks.
Future Outlook
ANA Group will continue to leverage AI to enhance employee expertise and creativity, constantly challenging ourselves to achieve the highest quality operations and provide our customers with a safe and comfortable journey.
Company Comments
“Last year, ANA successfully trialed “neoAI Chat” for ground handling at Narita Airport as part of our AI-driven operational transformation initiative,” said Hiroyuki Kometani, Executive Vice President of Operation Division, ANA. “Recognizing its effectiveness in streamlining aircraft operations and supporting accurate decision-making, we are now fully implementing it across all ANA Group companies and departments involved in aircraft operations. This project will not only enhance employee AI literacy but also significantly improve the quality of aircraft operations and deliver high-quality services to our customers.”
“We’re honored to partner with ANA, a key player in Japan’s airline industry, to enhance aircraft operations using generative AI,” said Shunsuke Chiba, President and CEO of neoAI. “By integrating neoAI’s technology with ANA’s long-standing, firm commitment to safety and quality, we will maximize on-site knowledge and achieve both accuracy and efficiency in operations. We are confident that this initiative will serve as a model case for creating new value in the industrial infrastructure domain through the co-creation of AI and humans, thereby accelerating the utilization of AI across Japanese companies.”
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Contact: ANA Corporate Communications, TEL +81-3-6735-1111, publicrelations@ana.co.jp
neoAI Inc. Corporate Office, TEL +81-90-8242-5620, neosales@neoai.jp
About neoAI
Founded at the University of Tokyo’s Matsuo Laboratory, neoAI is an AI startup with a mission to lead the social implementation of AI.
neoAI empowers enterprises through its generative AI platform, neoAI Chat, and delivers tailored solution development projects under neoAI Enterprise, helping companies strengthen their competitiveness while addressing societal challenges.
HP: https://neoai.jp