TOKYO, Sep. 12, 2025 – All Nippon Airways (ANA) has been awarded the “WORLD CLASS” rating for the second consecutive year by Airline Passenger Experience Association (APEX1), the largest airline industry association based in North America. This rating recognizes airlines that provide the world’s highest quality in passenger experience.
The “WORLD CLASS RATING” is an award that recognizes airlines that meet the world’s highest standards. The selection is based on four evaluation criteria: “Safety & Well-being,” “Sustainability,” “Service-Guest Experience,” and “Food & Beverage Execution,” assessed through on-board audits by industry experts and customer feedback.
ANA received high praise for its safe and clean cabin environment, commitment to a sustainable society, and its high-quality service that is attentive to all customers. Only 10 airlines2 worldwide have been certified as “WORLD CLASS.”
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1 APEX (The Airline Passenger Experience Association ) is a leading global non-profit organization headquartered in North America, focused on improving the passenger journey. Its membership is comprised of airlines, airports, and aviation industry suppliers worldwide.
Through the APEX Awards, the association honors airlines that deliver exceptional service. The awards are determined by a rigorous process that combines professional judging and feedback from airline passengers. Top honors, including APEX WORLD CLASS™ and APEX Five Star™, serve as crucial benchmarks for quality within the aviation industry. -
2 The 10 airlines certified as “WORLD CLASS” are: ANA, Emirates, Fiji Airways, Japan Airlines, Oman Air, Qatar Airways, SAUDIA, Singapore Airlines, Turkish Airlines, and Xiamen Airlines.
ANA’s outstanding boarding experience and innovation were recognized at the APEX/IFSA Awards, co-hosted by the International Flight Services Association (IFSA3), an international organization dedicated to enhancing inflight service quality. For the first time, ANA won the category award for “Innovation Award for Best Cabin 2026.”
“We are deeply honored that the daily efforts of ANA Group employees have been recognized as a global leader in service for the second consecutive year,” said Keiji Omae, Executive Vice President of Customer Experience of ANA. “We remain committed to working together as one team to deliver safe, secure, and pleasant travel experience to an ever greater number of customers, while striving to provide personalized services that cater to each individual passenger.”
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◆Award-Winning Highlights
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1) WORLD CLASS(2nd Consecutive Year) ANA’s Key Initiatives
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Safety & Well-being: A Secure and Personalized Journey for Every Customer
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Providing a thoroughly cleaned and hygienic cabin and lavatory environment.
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Developing and introducing our international business class seats, “THE Room” and “THE Room FX,” to offer private spaces.
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Sustainability: Our Commitment and Actions
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ANA has earned a spot on the CDP4 climate change “A List” for the third consecutive year, as the only airline group worldwide to achieve this distinction.
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Launched the first passenger aircraft in Asia to be equipped with riblet film5.
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Service-Guest Experience: Delivering Consistently High-Quality, Warm Service
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Delivering high-quality services that create lasting memories for our customers.
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Utilizing the ANA app to enable effective communication with a diverse range of customers.
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Food & Beverage Execution: Sophisticated Tastes for an Exceptional Journey
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Offering a variety of delicious and visually appealing menu options to cater to diverse customer preferences.
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Serving international in-flight meals created in collaboration with renowned chefs from “THE CONNOISSEURS.”
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3 IFSA (International Flight Services Association) is a network of airlines, catering companies, suppliers, and related corporations. It works closely with APEX to improve the passenger experience in air travel.
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4 CDP is an independent global non-profit founded in 2000, that runs the world’s leading environmental disclosure system for companies, cities, states and regions.
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5 Aircraft with riblet film refers to an aircraft with a special film applied to its fuselage and wings. The film, which mimics the structure of a shark’s skin, is covered with tiny grooves (riblets). This technology reduces fuel consumption and CO₂ emissions.
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2) Innovation Award for Best Cabin 2026: New International Business Class Seat “THE Room FX” (First-time winner)
“THE Room FX,” a new international business class seat unveiled at the Paris Air Show in June 2025, is the latest door-equipped private suite developed for the Boeing 787 medium-sized aircraft. Its innovative design, which combines a sofa-style pre-recline system with a forward-and-rearward-facing seat layout, was highly praised for delivering the same world-class spaciousness and comfort as a large-sized aircraft’s business class cabin, even on a medium-sized jet.
ANA Group will continue to work as one to provide all our customers with safe, secure, and comfortable air travel.